Shipping Policy

HomeShipping Policy

1. Global Shipping

We proudly ship our natural and biodegradable products to customers around the world. Our shipping services are tailored to meet the needs of professionals across international markets.

2. Shipping Timeline

Order Processing: Orders are typically processed within 1–3 business days after payment confirmation.
Delivery Time: Varies by destination and chosen shipping method. Estimated delivery timelines will be displayed during checkout.
Note: Delivery may be affected by customs processes, holidays, or courier delays.

3. Shipping Charges

Shipping fees are calculated based on order dimensions and destination.
Final shipping cost is displayed at checkout.

Customers are responsible for any applicable taxes, duties, or import fees in their country.

4. Order Tracking

Once your order is shipped, you’ll receive a confirmation email with a tracking number.

Track your shipment via the respective courier’s website.

5. Delivery Address

Customers must provide a complete and accurate shipping address.

MARDAX International is not liable for delays or losses due to incorrect or incomplete address details.

6. Packaging

All products are securely packaged to ensure safe delivery. If your package is damaged upon arrival, please refer to our Returns & Refunds Policy.

7. Delays & Shipping Issues

Despite our best efforts, delays may occur due to weather, customs, or other unforeseen circumstances. In case of significant delays, our team will notify you and assist with resolution.

8. Undeliverable Packages

If a package is returned due to an incorrect address or non-acceptance, reshipping costs will be borne by the customer.

9. Lost or Damaged Shipments

Contact customer support within 7 days of expected or actual delivery.
For damaged items, retain original packaging and share photos to help us process the claim.

10. Shipping Restrictions

Certain products may be restricted in specific countries.
We reserve the right to cancel orders that cannot be fulfilled due to legal or regulatory constraints.